1897 Zipped Wallet

International shipping is complimentary for all online orders including all import duties and taxes.

Dispatch
We aim to dispatch orders within 2-3 working days. 

However, it may take up to 5 weeks if the items you have selected are being made to order (please check dispatch time on the product page).

Please be advised, orders with personalisation can take up to 5 business days for completion.

Delivery
Estimated delivery times are a guide from the date of dispatch.

We offer complimentary FedEx delivery. Dispatched orders are normally delivered within 5 working days, between 9am and 6pm.

If you require an item to be delivered to you sooner, please contact the store at melrose@globe-trotter.com or +1 (323) 693-7950 before placing your order, and we will do our very best to accommodate your request.

Tracking
Once your order has been dispatched you will receive a FedEx email with your tracking code, so that you can monitor your delivery until it arrives.

Import Tax
Import duties and taxes are included in your total to make international shipping easier.

Returns & Exchanges

Online purchases
Items purchased online may be returned for a refund or an exchange within 28 days of the order’s arrival, provided they are in perfect condition and with their original packaging and receipt intact.

Return shipping fees will be covered by the customer.

If you wish to return or exchange an item please contact our London Flagship store at +44 (0) 2075 295 950 or by e-mail at store@globe-trotter.com or you can also visit our contacts page.

Bespoke and personalised items
Please note that items that have been personalised or made to order (Bespoke) can be neither exchanged nor refunded. For more information about our Terms for Bespoke and personalised items, please visit our Terms & Conditions page.

All prices include free shipping and all duties and taxes paid.

Payments are accepted via credit card, debit card or PayPal. Accepted credit cards are Visa, Maestro, Master Card, AMEX.

Bank transfers are also accepted. Please call +1 (323) 693-7950 to arrange.

When placing your order, your billing address must be the exact same as the address of your credit card or we will not be able to process your order.

All transactions are secured. We have an SSL encryption system to protect personal data and payment data.

Shipping is complimentary for all online orders including all import duties/taxes paid. 

Shipping

In stock orders will be dispatched within 2-3 working days of receipt. 

Made to Order items will take time to craft before they are ready for dispatch. Please check dispatch time on the product page for more information. 

Delivery

Delivered within 2-5 days from dispatch.

Free Returns

If you are not 100% satisfied with your order, products can be returned for a full refund or an exchange within 28 days of arrival.

To arrange a return, please contact us and we will arrange everything on your behalf. 

For more information, please review our Returns Policy.

Payments are accepted via credit card, debit card, Google Pay, Apple Pay, PayPal and PayPal Pay in 3. 

Accepted cards are Visa, Maestro, Mastercard, American Express, JCB, Discover and Diners Club debit and credit cards.  

When placing your order, your billing address must be the exact same as the address of your credit card or we might not be able to process your order.

All transactions are secured. We have an SSL encryption system to protect personal data and payment data.

Every Globe-Trotter suitcase and leather item comes with a five-year warranty, which is active from the date of purchase and covers defects in materials or workmanship.

Globe-Trotter is committed to making your experience truly unique. On top of our five-year warranty cover, you can also experience our outstanding in-house after-sales service whereby a member of the Globe-Trotter team will be available to guide you through any repair queries or care advice regarding your case.

To learn more about the 5 year warranty, please visit our Warranty page.

To ensure that your leather goods last for a long time and maintain their appearance, it is important to properly care for them. Here is a comprehensive guide to help you care for your small leather goods.

• Cleaning: To clean your leather goods, use a damp cloth to gently wipe away any dirt or grime. Avoid using water, as it can damage the leather. Instead, use a specialized leather cleaner and conditioner. Apply the cleaner according to the manufacturer's instructions and let it dry completely before using the item again.
• Conditioning: Leather goods need to be conditioned to keep them soft and supple. Conditioning also helps prevent cracking and drying. Apply a leather conditioner once a month to keep the leather in good condition.
• Protecting: Protect your leather goods from extreme heat and moisture. Store them in a cool, dry place and avoid exposing them to direct sunlight. If you have to store them in a humid area, place a desiccant packet with them to absorb moisture.
• Storing: Store your leather goods properly to prevent them from becoming misshapen or damaged. Store wallets in a drawer or on a shelf, and hang bags on a hook or in a closet. If you are storing your leather goods for a long period of time, stuff them with paper to prevent them from losing their shape.
• Avoiding Stains: To prevent stains, avoid spilling liquids on your leather goods and keep them away from sharp objects that can scratch or puncture the surface. If a stain does occur, wipe it off with a damp cloth as soon as possible.

By following these simple care tips, your small leather goods will remain in good condition for many years to come.

We are here to assist you with any questions you may have. Please find the options available below to get in touch with us.

Email: us@globe-trotter.com
Our customer service team will respond to your inquiries as soon as possible.

Phone: +1 (323) 693-7950 
Our customer service team is available between 10-18:00 PST.

Live Chat
If you need an immediate response, you can use our live chat feature on our website found on the bottom right of your screen. 

We value your feedback and appreciate the opportunity to assist you. Thank you for choosing Globe-Trotter.