Delivery & Returns

Delivery Information

Shipping is complimentary for all online orders including import duties and taxes paid.


We aim to ship in stock orders within 2-3 working days.

Made to Order items will take time to craft before they are ready for dispatch. Please check dispatch time on the product page for more information.


Enjoy complimentary FedEx delivery, complete with import duties prepaid for smooth and convenient shopping.

Dispatched orders are normally delivered within 2-5 working days, between 9am and 6pm.

Once your order has been dispatched you will receive a FedEx email with your tracking code, so that you can monitor your delivery until it arrives.

Import Duties and Taxes

Import duties, handling fees and taxes are included in your total to make international shipping easier. 


Returns & Exchanges

Online purchases

Items purchased online may be returned for a refund or an exchange within 28 days of the order’s arrival, provided they are in perfect condition and with their original packaging intact.

If you wish to return or exchange an item please contact our Melrose Flagship store at +44 (0) 2075 295 950 or by e-mail at and we will arrange everything for you. 

Custom, Bespoke and Personalised items

Items that have been personalised or made to order (Bespoke/Custom) can be neither exchanged nor refunded.

For more information about our Terms for Bespoke and personalised items, please visit our Terms & Conditions page.