Palm Springs Luggage Tag
Delivery & Returns
International shipping is complimentary for all online orders including all import duties and taxes.
We aim to dispatch orders within 2-3 working days.
However, it may take up to 5 weeks if the items you have selected are being made to order (please check dispatch time on the product page).
Please be advised, orders with personalisation can take up to 5 business days for completion.
Estimated delivery times are a guide from the date of dispatch.
We offer complimentary FedEx delivery. Dispatched orders are normally delivered within 5 working days, between 9am and 6pm.
If you require an item to be delivered to you sooner, please contact the store at email@example.com or +1 (323) 693-7950 before placing your order, and we will do our very best to accommodate your request.
Once your order has been dispatched you will receive a FedEx email with your tracking code, so that you can monitor your delivery until it arrives.
Import duties and taxes are included in your total to make international shipping easier.
Returns & Exchanges
Items purchased online may be returned for a refund or an exchange within 28 days of the order’s arrival, provided they are in perfect condition and with their original packaging and receipt intact.
Return shipping fees will be covered by the customer.
Bespoke and personalised items
Please note that items that have been personalised or made to order (Bespoke) can be neither exchanged nor refunded. For more information about our Terms for Bespoke and personalised items, please visit our Terms & Conditions page.
All prices include free shipping and all duties and taxes paid.
Payments are accepted via credit card, debit card or PayPal. Accepted credit cards are Visa, Maestro, Master Card, AMEX.
Bank transfers are also accepted. Please call +1 (323) 693-7950 to arrange.
When placing your order, your billing address must be the exact same as the address of your credit card or we will not be able to process your order.
All transactions are secured. We have an SSL encryption system to protect personal data and payment data.
Made to Order
Made to order and ready for dispatch within 3-4 weeks.
Free Express Delivery
Free delivery including import duties paid for smooth and convenient shopping.
Delivery: 2-5 days from dispatch.
Our hand-crafted items are made with the utmost care by our master craftsmen in our factory in Hertfordshire, England. Made-to-order products take time to craft, as each one is made by hand with precision and meticulous attention to detail.
We appreciate your patience as we work to create a one-of-a-kind item for you.
If you have any questions about the status of your order, please do not hesitate to contact us.
Size & Weight
Shipping & Returns
Shipping is complimentary for all online orders including all import duties/taxes paid.
In stock orders will be dispatched within 2-3 working days of receipt.
Made to Order items will take time to craft before they are ready for dispatch. Please check dispatch time on the product page for more information.
Delivered within 2-5 days from dispatch.
Free 28 Day Returns
If you are not 100% satisfied with your order, products can be returned for a full refund or an exchange within 28 days of arrival.
Items that have been personalised or made to order (Bespoke/Custom) can be neither exchanged nor refunded.
To arrange a return, please contact us and we will arrange everything on your behalf.
For more information, please review our Returns Policy.
Payments are accepted via credit card, debit card, Google Pay, Apple Pay, PayPal and PayPal Pay in 3.
Accepted cards are Visa, Maestro, Mastercard, American Express, JCB, Discover and Diners Club debit and credit cards.
When placing your order, your billing address must be the exact same as the address of your credit card or we might not be able to process your order.
5 Year Warranty
Every Globe-Trotter suitcase and leather item comes with a five-year warranty, which is active from the date of purchase and covers defects in materials or workmanship.
Globe-Trotter is committed to making your experience truly unique. On top of our five-year warranty cover, you can also experience our outstanding in-house after-sales service whereby a member of the Globe-Trotter team will be available to guide you through any repair queries or care advice regarding your case.
To learn more about the 5 year warranty, please visit our Warranty page.
We are here to assist you with any questions you may have. Please find the options available below to get in touch with us.
Our customer service team will respond to your inquiries as soon as possible.
Phone: +44 207 529 5950
Our customer service team is available between 10-18:00 GMT.
If you need an immediate response, you can use our live chat feature on our website found on the bottom right of your screen.
We value your feedback and appreciate the opportunity to assist you. Thank you for choosing Globe-Trotter.